For Orders and Inquiries:

0300 9517322

Terms & Conditions

These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.

1: Placing Orders

To place an order you can either open an account with us, or you can login with an existing account or you can use our Guest Checkout. If opening an account with ‘Star Fabrics Shop ‘, you will be required to provide us with some compulsory personal information. You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.

If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.

2: Order Acceptance

Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and dispatch of the product(s) is confirmed.We have the right, prior to dispatching the product(s) to decline an order for any reason, including legal and regulatory reasons.

3: Payment

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.

We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.

4: Delivery and Collection

Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges here.

When you collect your order from a store, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from your chosen store.

5: International Delivery:

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination. Yours Clothing products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery.

It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.

6: Returns to Store Exclusions

Certain products, as notified at the time of purchase, cannot be returned, exchanged or refunded in any of our stores. For any products that are not returnable to a store, please take the parcel to any post office and obtain a receipt as proof of purchase.Unwanted products must be returned with any hangers, protective coverings, carriers and in or with the original outer packaging supplied originally.

7: Damaged or Incorrectly Supplied Products

You are responsible for checking all products you ordered are received correctly against your order.You must note the details of any damage or error in supply on the delivery documentation, upon delivery of your order. If you are unable to view the items upon receiving them, you must inform us within a reasonable period of time.

After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible.We may offer you a replacement product and any refunds given by us will be made to the payment method used when you placed your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return.